Contact Us

Street Address, P.O. Box
Apartment, Suite, Unit, Floor
The model number is located on the white sticker on the frame of your product. It is 14 digits long.
The SSN, SC, or SUI number is located on the white sticker on the frame of your product, It is 10 digits long.
The date is located on the white sticker on the frame of your product.
For car seats, the Date of Manufacture is the first six digits of the serial number.
This is required for warranty service. You may provide a dated sales receipt, baby registry number, or credit card/banking statement.

We do our best to respond to emails within three business days.

Want it by Christmas?

Use the calendar below to determine which shipping option you should choose.

Chicco Holiday Shipping Calendar

  • Select Ground Shipping
  • Select 2 Day Shipping
  • Select Overnight Shipping

Hours of Operation

Holiday Hours

Customer Service is open Monday - Friday, 8 am - 5 pm (EST) except on the days listed below.

Our office and warehouse will be closed Monday, December 23, 2024 through Wednesday, December 25, 2024 in observance of Christmas and reopening on Thursday, December 26, 2024.

Our warehouse will be closed Friday, December 27, 2024 through Wednesday, January 1, 2025 and reopening on Thursday, January 2, 2025.

Our office will be closed Monday, December 30, 2024 through Wednesday, January 1, 2025 and reopening on Thursday, January 2, 2025.

When you call

Call us toll-free 1-877-424-4226

Have the following information ready...

  • Model Number*
  • Serial Number*
  • Date of Manufacturer*

* this information is located on a white sticker on the frame of your product

For Warranty Questions, please have the following available:

  • Proof of Purchase
  • Photos

Canada Customers: Contact our Canadian Service Center at 1-800-667-8184