contact us

Headquarters

For all Chicco Customer Service inquiries, please include the following information:
  • A detailed photo of your product, especially the area in question
  • A brief description of the problem you are having
  • Proof of purchase (required for warranty service)
  • The model number, serial number, and date of manufacture (located on a white sticker on the frame of your product)
  • Your name, complete address, and telephone number
BY MAIL:
Chicco USA, Inc.
Attention: Customer Service
1826 William Penn Way
Lancaster, PA 17601

BY EMAIL:
info@chiccousa.com
BY PHONE:
1-877-4CHICCO (244226)
Customer Service Option: 6



HOURS OF OPERATION:
Mon – Fri, 8 am – 5 pm est

Canadian Inquiries

FOR AVAILABILITY AND SERVICE IN CANADA:
Please contact our Canadian service center, Isis, at 1-800-667-4111

Contacts for Media Only

Lisen Syp
Phone: 617.939.8430
lsyp@coneinc.com 		Farrell Klein
Phone: 617.939.8351
fklein@coneinc.com